How can we help you?

Get comprehensive support for Rowhni through Apple's App Store system. Find answers, troubleshoot issues, and maximize your Islamic practice experience.

Support Notice: All technical support, feature requests, and account issues must be handled through Apple's App Store support system. We do not maintain direct email or phone support.

Getting Started

Essential setup guide for first-time users and app configuration.

Initial Setup Process

Step 1: Download from App Store (iOS 14.0+ required)

Step 2: Grant location permission for prayer time accuracy

Step 3: Select your preferred calculation method and madhab

Step 4: Configure notification preferences and privacy settings

Location & Privacy Settings

Precise Location: Required for accurate prayer times and Qibla direction

Data Processing: Location data processed locally on device only

Manual Override: Set location manually if automatic detection fails

Privacy Controls: Manage all permissions in iOS Settings > Privacy

Troubleshooting Setup Issues

If you experience setup problems, restart the app and ensure iOS is updated. For persistent issues, contact support through the App Store "Report a Problem" feature with your device model and iOS version.

Prayer Times & Accuracy

Comprehensive guide to prayer time calculations, accuracy standards, and customization options.

Supported Calculation Methods

Major Methods: Muslim World League, ISNA, Egyptian Authority, Umm al-Qura (Makkah), University of Islamic Sciences Karachi

Regional Methods: Tehran, Jafari, Singapore, France, Turkey, Russia, Morocco

Recommendation: Use the method officially adopted by your local Islamic authority or mosque

Custom Angles: Advanced users can set custom Fajr and Isha angles if required

Accuracy Standards & Verification

Precision: ±1 minute accuracy using astronomical calculations based on GPS coordinates

Altitude Correction: Automatic adjustment for elevation above sea level

Verification: Cross-check with local mosque times during first week of use

Updates: Times automatically adjust for location changes and daylight saving

Common Issues & Solutions

Times seem incorrect: Verify calculation method matches local standard and location is accurate

No prayer times showing: Check location permissions and internet connectivity

Wrong timezone: Ensure iPhone time zone is set correctly in Settings

Voice-Powered Dhikr Counter

Revolutionary voice recognition technology for accurate dhikr counting with complete privacy protection.

Supported Dhikr & Recognition Accuracy

Recognized Phrases:

  • SubhanAllah (سبحان الله) - 99.8% accuracy
  • Alhamdulillahi Rabbil Alameen (الحمد لله رب العالمين) - 99.5% accuracy
  • Allahu Akbar (الله أكبر) - 99.7% accuracy
  • La ilaha illa Allah (لا إله إلا الله) - 99.6% accuracy

Languages: Arabic, English transliteration, and mixed pronunciation supported

Privacy & Technical Implementation

On-Device Processing: Voice data never leaves your iPhone - processed using Apple's Core ML framework

No Recording: Audio is analyzed in real-time and immediately discarded

No Internet Required: Voice recognition works completely offline

Battery Optimization: Advanced algorithms minimize battery drain during extended sessions

Usage Tips & Troubleshooting

Optimal Performance: Speak clearly in quiet environment, hold device 6-12 inches away

Microphone Issues: Ensure microphone permissions enabled in Settings > Privacy & Security

Recognition Problems: Try different pronunciations or speak slower/faster

Reset Counter: Long-press counter to reset or access session history

Quran Reading & Progress Tracking

Comprehensive Quran study features with intelligent progress monitoring and multi-language support.

Smart Progress Tracking System

Automatic Detection: Progress tracked automatically as you read through verses

Multiple Views: Monitor progress by Juz (Para), Surah, or individual Ayah completion

Reading Goals: Set daily/weekly reading targets with reminder notifications

Statistics: Detailed analytics on reading time, favorite Surahs, and consistency

Sync Across Devices: Progress synced via iCloud for seamless experience

Translation & Audio Features

40+ Languages: Word-by-word translations in major world languages

Renowned Qaris: Audio recitations by Sheikh Abdul Rahman Al-Sudais, Mishary Al-Afasy, and others

Offline Access: Download translations and audio for offline reading

Search Function: Find verses by keyword in Arabic or translation

Bookmarks: Save favorite verses and create personal collections

Reading Issues & Solutions

Progress Not Saving: Ensure iCloud is enabled and app has sufficient storage

Audio Not Playing: Check device volume, cellular/WiFi connection for streaming

Translation Missing: Download language packs in Settings > Languages

Sync Problems: Sign out and back into iCloud, restart app

Frequently Asked Questions

Is Rowhni completely free? Are there any hidden costs?

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Core Features Free: Essential Islamic features including prayer times, Qibla compass, basic dhikr counter, and Quran reading are completely free.

Premium Features: Rowhni Pro subscription unlocks advanced features like voice-powered dhikr counting, additional adhan voices, premium themes, and detailed analytics.

Advertisement Support: The free version is supported by privacy-respecting advertisements. No personal data is collected for ad targeting - ads are contextual only.

No Hidden Costs: Clear pricing for premium features with no surprise charges or mandatory subscriptions.

How can I verify prayer time accuracy and what if times seem wrong?

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Accuracy Standard: ±1 minute precision using astronomical calculations based on exact GPS coordinates.

Verification Method: Compare with your local mosque times for the first week, adjusting calculation method if needed.

Common Issues: Wrong calculation method selected, inaccurate location detection, or timezone problems.

Troubleshooting: Verify location permissions, check calculation method matches local standard, ensure device timezone is correct.

Professional Validation: Our algorithms are validated against official Islamic calendar calculations used by major Islamic institutions.

What features work offline and what requires internet?

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Fully Offline Features:

  • Prayer time calculations (once location is set)
  • Qibla direction using device compass
  • Voice Tasbih recognition and counting
  • Quran reading with downloaded translations
  • Progress tracking and statistics

Internet Required For:

  • Initial location detection and setup
  • Downloading new translation languages
  • Streaming audio recitations (if not downloaded)
  • App updates and new feature releases

How is my privacy protected, especially for voice data?

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Voice Data Privacy:

  • Processing happens entirely on your device using Apple's Core ML
  • No audio data transmitted to servers or stored permanently
  • Voice analysis occurs in real-time and data is immediately discarded
  • No recording, no storage, no cloud processing of voice data

General Privacy:

  • Location data stays on your device for prayer time calculations
  • No personal data shared with third parties
  • No behavioral tracking or advertising profiles created
  • Full privacy policy available with detailed legal protections

Still need help?

Can't find what you're looking for? We're here to help you get the most out of Rowhni.

Technical Support & Bug Reports

For: App crashes, feature malfunctions, installation issues, performance problems

Include: Device model, iOS version, specific error description, steps to reproduce

Response Time: 24-48 hours through App Store support system

Report Technical Issues

Feature Requests & Feedback

For: New feature suggestions, Islamic content requests, UI/UX improvements

Community-Driven: Feature priority based on community demand and Islamic scholarship consultation

Development: Updates released regularly based on user feedback and religious accuracy

Submit Feature Requests

Islamic Content & Accuracy

For: Religious content questions, calculation method accuracy, Islamic compliance concerns

Scholarly Review: All Islamic content reviewed by qualified scholars before implementation

Disclaimer: App provides general Islamic information - consult local scholars for specific rulings

Report Content Issues

Privacy & Data Protection

For: Privacy concerns, data deletion requests, GDPR/CCPA compliance questions

Legal Compliance: Full GDPR, CCPA, and international privacy law compliance

Data Rights: Access, rectification, erasure, and portability rights fully supported

Privacy Requests